Healthcare
Kempenhaeghe
Kempenhaeghe diagnoses and treats individuals with complex forms of epilepsy, sleep disorders, and children with neurological learning disorders. The question we worked on is a logistical one: how can logistics contribute to greater happiness and efficiency? On the one hand, this requires an empathetic approach: literally putting yourself in the shoes of the clients who are transported from their homes to Kempenhaeghe by going along and talking to clients and drivers to uncover their concerns. On the other hand, it involves studying innovative logistical processes in other sectors, such as Uber and Lyft, to gain crucial insights. The result: plenty of tools to renew the transportation department without losing sight of the client’s needs and comfort.
The services applied in this project are branchmarking, trend research, and value innovation.