You’re unlikely to motivate people to change if you’re not solving pain. That’s why it’s crucial to gain insights from existing users and stakeholders to understand the pains and interests within the system. Because everything is part of a system, with different influences and angles. Many problems we encounter are essentially systemic failures that cannot be solved by turning one isolated knob.
Approaching a problem from the system helps to understand where in the playing field an intervention will have the most impact. A system is a set of different parts that interact with each other. Together, these parts and their interconnection create a whole that produces a particular result. We map this system with an open and independent view. We zoom out on a situation and look at the influence of different factors and their interaction.
Our range of techniques provides a method to do a 360-degree system analysis and go into depth. We ask the right questions to stakeholders, both internal and external. In this way, we bring together different perspectives and gain insight into the pains and biggest challenges in the system. We identify dominant logic, assumptions and beliefs that influence decisions and/or their implementation, from both the internal organisation and (external) stakeholders.
System analysis reveals assumptions, beliefs, interests, and pain points within the system.